Returns policy

Guarantee

We want you to be totally satisfied with your purchase. So if by any chance you wish to return an item, you can do so within 14 days of receipt of your product for exchange or a credit voucher. . We do not offer refunds so please choose carefully and if you need any advice on products or believe any items to be faulty, please contact us on +0411333083

Disclaimer

We make every effort to provide true and accurate colours for our products listed on our website. Individual computers and monitor settings vary. We cannot guarantee the colour(s) viewed on ones monitor will be an exact match to the actual material colours delivered.

Returns Policy

Should you wish to return an item, please ensure that they are returned complete, in perfect condition, unused, unwashed and in the original packaging. We will not exchange or offer a credit note on items that are not in perfect condition or have been used or washed.

You will be required to arrange and pay for the return of the products to us at:
Focalpoint Home Returns, 2/12 Pretty Beach Rd, Pretty Beach, 2257
Australia

or in the US

Focalpoint Home Returns, 7638 Woodglen Dr , Fair Oaks, CA ,95628

We suggest you obtain proof of posting as we do not accept responsibility for parcels lost in transit.